My services
I help you identify the root cause of your challenges and facilitate the co-design of your future with a new approach and an objective and fresh perspective.
What Do You Need? Are there symptoms that something is ‘off,’ and you aren’t even sure what it is?
Maybe it is system inefficiency, a pandemic hangover, a struggling culture, or a need to improve service delivery.
Let me help you pin-point the challenges and suggest how you might improve your teams’ experience in providing quality service as efficiently as possible.
Services include dynamic meeting facilitation, meaningful focus groups, critical incident debriefing, establishing team norms, performance management, skill development, leadership training, and community project work.
In collaboration with your leadership team, we will tailor specific deliverables from these options to design a plan.
All services are available virtually and in person, depending on preferences and geographic considerations. Through our dialogue and the topics covered, we will identify themes and trends and explore opportunities to adopt policies or guidelines to provide the necessary structure to guide our work.
One-to-One Coaching and Mentorship
Coaching and mentorship sessions are designed to help you identify, uncover, and overcome personal barriers in a supportive, nonjudgmental environment. In these sessions, individuals are invited to examine subconscious drivers behind behaviours, challenge existing belief systems, build skills and increase competencies. By integrating these practices into our organizational culture, we aim to reduce mental health stigma and normalize the need for support, promoting a healthier environment.
Disclaimer: KMR provides confidential services within regulatory limits. If your needs exceed our scope, we are committed to acknowledging this and will guide you to appropriate additional or alternative support.
Grounded in Reality, Rooted in Compassion
Leadership Coaching
Leadership can often be isolating. You may need a trusted ally who will listen to you, validate your approach, provide a sounding board for your decisions, and offer honest feedback to help you achieve better results. In the high-pressure management world at all levels (middle, senior, executive), effective leadership requires more than just strategic insight; it demands a deep understanding of the human experience.
My leadership coaching is uniquely designed to bridge the gap between high-level decision-making and the daily realities front-line staff face. I help identify discrepancies in leadership and management competencies and work with you to create a plan that builds on your strengths while addressing areas for growth.
Code of Conduct
Team Norms Work
KMR Consulting offers a unique community development approach to building a Team Norms or Code of Conduct framework. This approach allows the staff and leadership to co-create a practical tool for establishing clear expectations for behaviour and providing guidance on specific topics such as handling conflicts. The framework is collaboratively created through a series of meetings and one-to-one interviews, promoting a culture of shared accountability and no blame. It involves creating rules of engagement around communication practices, making mistakes, setting boundaries, establishing trust and respect, etc. This work results in Team Norms that align with the team and organizational values and provide a practical tool for staff and leadership to lean on, promoting a culture of accountability, respect, and continuous learning.
This work will highlight opportunities for policy and protocol review. Conflict resolution, anti-harassment policies, disruptive and threatening clients, and workplace violence and harassment may all be important components of this approach.
Workshop Facilitation
Depending on the topics of interest or specific circumstances, I will facilitate workshops on various subjects, creating an interactive and engaging environment for participants to explore and discuss key issues. Topics are tailored to the organization's needs, such as implementing healthy boundaries, enhancing communication, navigating change, and cultivating accountability through self-reflection. Each session is designed to be dynamic and participatory. It allows space for discussion and reflection and ensures that participants leave with individual strategies to implement in their professional lives.
Support for the Management Team
Harnessing the Power of Situation Reviews
Situation Reviews are a powerful tool for the management team to reflect on recent HR/personnel management experiences and develop tailored responses. Through facilitated case review conversations, the management team can discuss approaches, explore alternatives, debrief about cases, identify patterns and root causes of issues, and develop effective solutions for future scenarios. This process promotes cohesiveness and shared learning, promotes open communication, and improves collaboration within the team. The management team can build a continuous learning and improvement culture by conducting case reviews.
Dyad and Triad Team Building Sessions
Unite fractured teams, establish clear expectations, and strengthen relationships through open communication and shared vision.
These conversations are designed to address breakdowns in communication, inter-relational division, and power imbalances that may lead to misunderstandings or conflicts. As an impartial, external support, KMR will facilitate conversations to help participants identify the root concerns and work toward constructive resolutions. These facilitated sessions may include identifying narratives, clarifying intent and impact, building understanding and empathy, and ultimately helping increase trust and enhance collaboration. Investing in these small team-building sessions can diffuse tension, find areas of commonality, and create a more positive work environment. They also empower each party with the skills and capacity to navigate future inter-relational concerns confidently and professionally.
Insights Through Observation
Optimizing Operations
Designed to delve into individual, systems and organizational processes and together identify opportunities for enhanced organization and efficiency. This service might focus on various key areas to optimize your operations. I will cover various key areas to optimize your operations, such as conducting time studies to analyze the duration of tasks and processes, monitoring specific periods to identify inefficiencies, documenting interruptions that disrupt workflow, examining existing workflows to identify redundant processes, and pinpointing opportunities for automation to enhance efficiency and reduce manual effort. The goal is to provide clear and actionable insights into your operations, allowing you to achieve operational excellence through continuous improvement.
Peer Support as a Path to Psychological Safety and Wellbeing
Workplace support groups are considered a best practice because they effectively increase the perception that employees can speak up, take risks, and make mistakes without fear of negative consequences. These groups have been linked to reduced stress and anxiety, increased work experience and commitment to the organization, improved mental health, and an enhanced sense of community. Offering a regular, predictable, perhaps monthly, officially sanctioned drop-in support group can be a valuable resource for employees to prioritize their well-being. Additional meetings can be scheduled as needed. It's important to note that these sessions are meant to be constructive and solution-focused, not opportunities for venting or complaining. Through shared learning and peer support, participants can discuss their experiences, normalize their emotions, and share coping strategies to manage emotions and stress.
Keynote Speaking
Ignite your team’s potential with inspiring keynotes. From navigating the challenges of frontline work to fostering a culture of care, our talks provide practical strategies and actionable insights. Discover your team’s “why” and unlock extraordinary results.
Community Development
I value and am aligned with the community development way of doing business, which centres on working directly with individuals most impacted by the solutions we aim to design. Through genuine engagement and actively listening to lived experiences, we create spaces that honour the voices of those involved and most affected. A community development lens increases the likelihood that solutions are not imposed as a top-down directive but co-designed in collaboration with those most impacted. This approach nurtures sustainable change, builds trust, and strengthens collective capacity through a shared purpose.
Book a free consultation
Let's connect! Schedule a 20-minute consultation with me via phone or video to explore how I can assist you. This no-strings-attached conversation allows us to get a sense of each other and discuss your needs.